Member Benefits / MDAN app
 

Download the MDA National app

Conveniently manage your membership and access our services – anywhere, anytime.

MDA National app

 

The MDA National app makes it easy for you to manage your membership on-the-go.

  • Chat with our medico-legal advisors in real time
  • Access and update your personal and policy details
  • Download your Certificate of Currency
  • Get access to our latest events, case studies, webinars, podcasts and articles
  • Receive important notifications and medico-legal updates

Let us save you valuable time and energy, so you can keep on providing outstanding patient care. 

 

Download the app

The MDA National app is available to download from the App Store and Google Play by searching MDA National.

To log into the app, use your email address or Member Number and the password you use to access your MDA National Online Services account.

If you have not re-registered to use Online Services since May 2020, use the ‘Register’ tab to register your details. You can then use these details to log into the MDAN app. 

App Store   Google Play

 

Read our app FAQs

  1. You can access and update various policy details in the app however some policy updates are not available within the app, and can only be made within Online Services. These include:
    • Submitting an overseas cover request
    • Notifying us that you will cease medical practice
    • Setting up a direct debit arrangement for payment of your policy
  2. You can access our extensive library of medico-legal resources via the app, however Ondemand eLearning is not available, and can be accessed within Online Services.
  3. MDAN app is not designed for practices
  • The MDAN app is free to download.
  • iOS Users – go to App Store - type in MDA National
  • Android Users – go to Google Play store - Search for MDA National

This is a pop-up message from Apple and is displayed for all apps that use Microsoft Azure Active Directory B2C (Microsoft Azure AD B2C). Microsoft Azure AD B2C is an identity management service that enables custom control of how users sign up, sign in, and manage their profiles when using iOS, Android, .NET, single-page (SPA), and other applications. It is safe to click on the ‘Continue’ button.

   

  1. On the Log In screen, please enter the email address you use with MDA National or your Member Number, and the password you use to access your MDA National Online Services account.

    2. iOS

    Android

  2. If you have not re-registered to use Online Services since May 2020, use the ‘Register’ tab to register your details. You can then use these details to log into the MDAN app.

    3. iOS

    Android

  1. Go to the Phone app screen and long press on the app to delete it.
  2. Now reinstall the app as per FAQ 2.
  3. If the issue persists, please make a note of your device type (iOS / Android), model name and iOS version (iOS 13 / 12) and email this information to peaceofmind@mdanational.com.au.

iOS

Settings > Notifications > MDA > Allow Notifications

 

Android

Settings > Notifications > See All > MDA

  1. If you enable notifications for the app, you will be notified when relevant resources such as articles, blogs, webinars and podcasts are available.
  2. At the top right corner of the app, you can see the Notifications bell icon which will indicate when you have new notifications waiting to review. Tapping on a notification will take you directly to that resource page.

    3. iOS

    Android

  1. From the top left menu, tap on ‘My Details’ and then ‘Login details'.
  2. Tap on the ‘Change Password’ button and enter your new password in both the ‘New Password’ field and the ‘Confirm New Password’ field, then tap ‘Submit’.
  3. You can continue using the app and remember to use your new password the next time you login.
  1. From the top left menu, tap on ‘My Details’ and then ‘Contact details'.
  2. Enter your new email address in the ‘Email Address’ field, scroll to the bottom of the form and tap ‘Update’.
  3. The app will log you out after changing your email address, and you will need to log in again with your new email address. Tap on ‘Login’, enter your email address or Member Number and your password.

The MDA National app supports Live Chat functionality with our Medico-legal Advisory Service and Member Services.

  1. When you request a chat, an adviser will be alerted and will then pick up your chat.
  2. Once an adviser has been allocated to you, you can ask questions as well as share documents/images with the adviser. File types that can be shared include: JPG, JPEG, PNG and PDF up to 10MB in size.
  3. Once your conversation has been finalised and you are happy to end the chat, you have the option to have the chat transcript emailed to you for future reference. The chat transcript will be emailed to the email address used to log into the app.

    4. iOS

    Android

While we have tried our best to fine tune the app, no application is bug-free. If you notice any bugs, you can help us fix it by providing us as much information as possible including:

  1. Take a screenshot of the broken screen or a screen recording of the screen.
  2. List down the steps taken before you encountered the issue.
  3. Your name, Member number and email address used to log into the app.
  4. Your device type (iPhone / Android); phone model name (e.g. - iPhone 12 Pro / Samsung S21 / One Plus)
  5. Send the details to peaceofmind@mdanational.com.au.
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