Face to Face Sessions

Applying for Internship

Interactive workshop for small groups. 1 hour
Assists participants to present themselves in the best possible way when applying for internship and covers skills in interview techniques and curriculum vitae writing. Practical application opportunities are given throughout the workshop.

Avoiding Misunderstandings around Physical Contact and Intimate Examinations

Interactive workshop for small groups. 1 hour
Collaborate with peers, focusing on case scenario discussion, to explore appropriate use of touch and communication to strengthen the doctor–patient relationship, in particular to properly conduct physical examinations and reduce misunderstandings about professional boundaries in the relationship. 

How to Avoid Misunderstandings around Intimate Examinations and Physical Contact

Interactive workshop for small to large groups. 1 hour
Collaborate with peers to explore how to properly conduct physical examinations and reduce misunderstandings about professional boundaries in the doctor–patient relationship.

Online Communication for Medical Professionals

Interactive workshop for small and large groups. 2 hours
Explores maintaining privacy and professionalism when using Facebook, YouTube, Twitter, educational discussion forums, doctor review websites, email, practice webpages, internet searches and blogs.

Social Media and Medicine – Risks, Responsibilities and Rewards

Interactive workshop for small to large groups. 1 hour
Explore maintaining privacy (of both doctors and patients) and professionalism when using Facebook, Twitter, YouTube, educational discussion forums, and blogs and responding to online reviews. Share ideas about benefits and pitfalls of social media with peers in a collegial environment.

Avoiding Misunderstandings around Physical Contact & Intimate Examinations

Highly interactive, small group workshop. 2 hours
Collaborate with peers, focusing on case discussions, exploring appropriate use of touch and communication to strengthen the therapeutic relationship; in particular to properly conduct physical examinations and reduce misunderstandings about professional boundaries.

Complexities of Informed Consent Conversations

Interactive session for small to large groups. 2.5 hours
Advance your knowledge to facilitate an informed consent process for medical treatment that leads to optimal patient understanding and decision making. Gain practical advice on challenging areas of informed consent including documentation, determining patient capacity to consent, consent with children and mature minors, and shared decision making. Also available online.

Engaging Teams through Positive Culture and Effective Feedback

Interactive workshop for small groups, CPD available, 3 hours.
Practise strategies for sustaining positive staff behaviours, responding to disruptive conduct, and establishing a respectful workplace culture. Develop skills to strengthen workplace relationships and improve overall team performance.
Relevant for entire healthcare team.

Enhancing Patient Understanding – Health Literacy and Communication

Interactive workshop for small to large groups. 2 hours.
Explore warning signs that indicate people may struggle with interpreting health information and the effects of this problem. Develop strategies to improve patient understanding to ensure consent is informed, therapeutic outcomes are optimised, and consultations satisfy both patients and doctors.
Relevant for the entire healthcare team.

Helping Colleagues Who Have Health Concerns Affecting Their Fitness to Practise

Interactive workshop for small groups, CPD available, 2 hours.
Develop skills to identify a co-worker who is struggling, raise concern in an effective and non-judgemental manner, and provide early support. Based on fictional case scenarios, group discussion, and role plays.
Relevant for entire healthcare team.

How to Avoid Misunderstandings around Intimate Examinations and Physical Contact

Interactive workshop for small to large groups. 1 hour.
Collaborate with peers to explore how to properly conduct physical examinations and reduce misunderstandings about professional boundaries in the doctor– patient relationship.
Less detailed version of Avoiding Misunderstandings around Physical Contact and Intimate Examinations.

Implementing Informed Consent

Interactive presentation for small or large groups. 1 hour.
Explore the informed consent process, who is responsible for the informed consent discussion, and refusal of treatment or withdrawal of consent.

Maintaining Boundaries in Challenging Doctor–Patient Interactions

Highly interactive workshop for small to medium groups. 1.5 hours
Explore patient behaviours that threaten professional boundaries. Discover practical solutions to effectively maintain patient boundaries, learn to say “no”, and understand when and how to end a therapeutic relationship.

Maintaining Boundaries: The Risk of Dual Relationships

Highly interactive workshop for small to medium groups. 2 hours
Examine boundaries concerning multiple relationships, including rural practice considerations, and recognise potential adverse effects on therapeutic relationships. Dual relationships often involve a level of professional judgement. This workshop’s case discussions enable collaboration with peers to strengthen these decision-making skills.

Making Teams Work: Through Culture Communication and Conduct

Highly interactive, full day workshop for small groups, CPD available.
Enhance skills and practise strategies to encourage positive workplace interactions.
Discover how to cultivate a supportive team culture, approach a colleague who has health concerns affecting their fitness to practise, respond to unprofessional conduct, provide effective feedback, and lead appropriately.
Relevant for the entire healthcare team. Includes pre- and post-workshop exercises.

Noteworthy: The How, What, Where and Why of Medical Documentation

Highly interactive workshop for small or large groups. 2.5hrs
Good record keeping is integral to patient care. Take our quiz about medical documentation, practise taking consultation notes, and share tips for creating good quality records. Topics covered include releasing medical records, retention and secure storage, what to include, and common problems. Also available online.
This workshop is also relevant for Practice Managers.

Online Communication for Medical Professionals

Highly interactive workshop for small to large groups. 2 hours.
Explore maintaining privacy and professionalism when using Facebook, YouTube, Twitter, educational discussion forums, doctor review websites, email, practice webpages, internet searches and blogs.
Relevant for the entire healthcare team.
Social Media and Medicine – Risks, Responsibilities and Rewards focuses on social media alone.

Practical Solutions to Patient Boundaries

Highly interactive small group workshop.
8.5 hours (1-hour pre-workshop, 6.5-hour workshop, 1-hour reflection activity).
Examine many aspects of boundaries with patients including how to respond to patients who push boundaries; dual relationships, e.g. self-prescribing and treating people with whom you have a personal relationship; preventing sexual and financial exploitation of patients; and identifying when boundaries may be vulnerable.
Accredited with The RACGP as a Category 1 active learning module.

Social Media and Medicine – Risks, Responsibilities and Rewards

Highly interactive workshop for small to large groups. 1 hour.
Explore maintaining privacy (of both doctors and patients) and professionalism when using Facebook, Twitter, YouTube, educational discussion forums, and blogs and responding to online reviews. Share ideas about benefits and pitfalls of social media with peers in a collegial environment.
Online Communication for Medical Professionals also addresses email and practice websites

Telehealth – Risks, Responsibilities and Rewards

Interactive workshop for small to large groups. 1.5 hours.
Examine medico-legal and best practice aspects of telehealth technologies. Case scenarios focus on video consultation and email, with information given about photos and text messaging. Learn how to embrace the benefits of telehealth while ensuring security, privacy and professionalism.
Relevant for the entire healthcare team

The Challenges of Children's Consent

Interactive presentation for small to large groups. 1 hour.
Understand legal obligations when obtaining consent for the medical treatment of patients who are less than 18 years of age. Examine the consent process with the mature minor and children who are not mature minors, who can consent when parents disagree with each other, refusal of treatment by a competent minor, and cosmetic surgery for children.

The Challenging Emotions of Difficult News

Interactive session for small to large groups. 2.5 hours
Gain practical advice on how to respond most appropriately to patients’ and families’ negative reactions; communicate empathically, providing support and promoting trust and realistic hope; and manage personal negative reactions resulting from communicating difficult news. Also available online.

Win–Win Conflict Resolution

Highly interactive workshop for small groups. 3.5hrs
Examine general strategies for reaching a constructive resolution; practise resolving conflict with negotiation and mediation; and consider how conflict impacts individuals, teams and patient care.
Versions available for practice and hospital based doctors: can be run over two installments.

Achieving Valid Informed Consent: Explicit Treatment Consent with Adult Patients

Interactive workshop for small to large groups, CPD available. 3 hours.
Improve skills and knowledge of informed consent process steps including the information that needs to be communicated to a patient, documented in records, and contained on a procedure-specific consent form. Also explore considerations when treatment is refused or consent is withdrawn.

Anaesthetists' Think Tank: Improving Communication and Minimising Medico-legal Risks

CPD available, small group workshop. 4 hours
Collaboratively brainstorm with peers about practical strategies for effectively managing four key areas of concern for Anaesthetists: effective communication with health professionals from other medical specialties, sharing information with patients and their relatives during informed consent conversations, respectful interactions with patients, and what to do when things go wrong.

Avoiding Misunderstandings around Physical Contact & Intimate Examinations

Highly interactive, small group workshop. 2 hours
Collaborate with peers, focusing on case discussions, exploring appropriate use of touch and communication to strengthen the therapeutic relationship; in particular to properly conduct physical examinations and reduce misunderstandings about professional boundaries.

Complexities of Informed Consent Conversations

Interactive session for small to large groups. 2.5 hours
Advance your knowledge to facilitate an informed consent process for medical treatment that leads to optimal patient understanding and decision making. Gain practical advice on challenging areas of informed consent including documentation, determining patient capacity to consent, consent with children and mature minors, and shared decision making. Also available online.

Engaging Teams through Positive Culture and Effective Feedback

Interactive workshop for small groups, CPD available, 3 hours.
Practise strategies for sustaining positive staff behaviours, responding to disruptive conduct, and establishing a respectful workplace culture. Develop skills to strengthen workplace relationships and improve overall team performance.
Relevant for entire healthcare team.

Enhancing Patient Understanding – Health Literacy and Communication

Interactive workshop for small to large groups. 2 hours.
Explore warning signs that indicate people may struggle with interpreting health information and the effects of this problem. Develop strategies to improve patient understanding to ensure consent is informed, therapeutic outcomes are optimised, and consultations satisfy both patients and doctors.
Relevant for the entire healthcare team.

General Practice Supervisions and Patient Safety

Highly interactive workshop for small to large groups, CPD available. 3 hours.
Clarify the medico-legal issues surrounding supervision of GP registrars. Discover strategies and tools to both minimise medico-legal risks and help keep patients safe.

Helping Colleagues Who Have Health Concerns Affecting Their Fitness to Practise

Interactive workshop for small groups, CPD available, 2 hours.
Develop skills to identify a co-worker who is struggling, raise concern in an effective and non-judgemental manner, and provide early support. Based on fictional case scenarios, group discussion, and role plays.
Relevant for entire healthcare team.

How to Avoid Misunderstandings around Intimate Examinations and Physical Contact

Interactive workshop for small to large groups. 1 hour.
Collaborate with peers to explore how to properly conduct physical examinations and reduce misunderstandings about professional boundaries in the doctor– patient relationship.
Less detailed version of Avoiding Misunderstandings around Physical Contact and Intimate Examinations.

Maintaining Boundaries in Challenging Doctor–Patient Interactions

Highly interactive workshop for small to medium groups. 1.5 hours
Explore patient behaviours that threaten professional boundaries. Discover practical solutions to effectively maintain patient boundaries, learn to say “no”, and understand when and how to end a therapeutic relationship.

Maintaining Boundaries: The Risk of Dual Relationships

Highly interactive workshop for small to medium groups. 2 hours
Examine boundaries concerning multiple relationships, including rural practice considerations, and recognise potential adverse effects on therapeutic relationships. Dual relationships often involve a level of professional judgement. This workshop’s case discussions enable collaboration with peers to strengthen these decision-making skills.

Making Teams Work: Through Culture Communication and Conduct

Highly interactive, full day workshop for small groups, CPD available.
Enhance skills and practise strategies to encourage positive workplace interactions.
Discover how to cultivate a supportive team culture, approach a colleague who has health concerns affecting their fitness to practise, respond to unprofessional conduct, provide effective feedback, and lead appropriately.
Relevant for the entire healthcare team. Includes pre- and post-workshop exercises.

Noteworthy: The How, What, Where and Why of Medical Documentation

Highly interactive workshop for small or large groups. 2.5hrs
Good record keeping is integral to patient care. Take our quiz about medical documentation, practise taking consultation notes, and share tips for creating good quality records. Topics covered include releasing medical records, retention and secure storage, what to include, and common problems. Also available online.
This workshop is also relevant for Practice Managers.

Online Communication for Medical Professionals

Highly interactive workshop for small to large groups. 2 hours.
Explore maintaining privacy and professionalism when using Facebook, YouTube, Twitter, educational discussion forums, doctor review websites, email, practice webpages, internet searches and blogs.
Relevant for the entire healthcare team.
Social Media and Medicine – Risks, Responsibilities and Rewards focuses on social media alone.

Practical Solutions to Patient Boundaries

Highly interactive small group workshop.
8.5 hours (1-hour pre-workshop, 6.5-hour workshop, 1-hour reflection activity).
Examine many aspects of boundaries with patients including how to respond to patients who push boundaries; dual relationships, e.g. self-prescribing and treating people with whom you have a personal relationship; preventing sexual and financial exploitation of patients; and identifying when boundaries may be vulnerable.
Accredited with The RACGP as a Category 1 active learning module.

Social Media and Medicine – Risks, Responsibilities and Rewards

Highly interactive workshop for small to large groups. 1 hour.
Explore maintaining privacy (of both doctors and patients) and professionalism when using Facebook, Twitter, YouTube, educational discussion forums, and blogs and responding to online reviews. Share ideas about benefits and pitfalls of social media with peers in a collegial environment.
Online Communication for Medical Professionals also addresses email and practice websites

Telehealth – Risks, Responsibilities and Rewards

Interactive workshop for small to large groups. 1.5 hours.
Examine medico-legal and best practice aspects of telehealth technologies. Case scenarios focus on video consultation and email, with information given about photos and text messaging. Learn how to embrace the benefits of telehealth while ensuring security, privacy and professionalism.
Relevant for the entire healthcare team

The Balanced Doctor

Interactive presentation for small to large groups. 1 hour.
Discover personal and professional aspects that require balancing and barriers, and practical strategies to achieve balance. Understand the importance and impact of this on professional and personal performance.
An equivalent session for all health professionals is available.

The Challenges of Children's Consent

Interactive presentation for small to large groups. 1 hour.
Understand legal obligations when obtaining consent for the medical treatment of patients who are less than 18 years of age. Examine the consent process with the mature minor and children who are not mature minors, who can consent when parents disagree with each other, refusal of treatment by a competent minor, and cosmetic surgery for children.

The Challenging Emotions of Difficult News

Interactive session for small to large groups. 2.5 hours
Gain practical advice on how to respond most appropriately to patients’ and families’ negative reactions; communicate empathically, providing support and promoting trust and realistic hope; and manage personal negative reactions resulting from communicating difficult news. Also available online.

Win–Win Conflict Resolution

Highly interactive workshop for small groups. 3.5hrs
Examine general strategies for reaching a constructive resolution; practise resolving conflict with negotiation and mediation; and consider how conflict impacts individuals, teams and patient care.
Versions available for practice and hospital based doctors: can be run over two installments.

For Doctors and non-clinical staff

Telehealth – Risks, Responsibilities and Rewards

Interactive workshop for small to large groups. 1.5 hours.
Examine medico-legal and best practice aspects of telehealth technologies. Case scenarios focus on video consultation and email, with information given about photos and text messaging. Learn how to embrace the benefits of telehealth while ensuring security, privacy and professionalism.
Relevant for the entire healthcare team.
Medical college CPD available, others can self-report as appropriate.

Win–Win Conflict Resolution

Highly interactive workshop for small groups. 3.5hrs
Examine general strategies for reaching a constructive resolution; practise resolving conflict with negotiation and mediation; and consider how conflict impacts individuals, teams and patient care.
Versions available for practice- and hospital-based doctors: can be run over two installments.
Relevant for the entire healthcare team.
Medical college CPD available, others can self-report as appropriate.

Primarily for doctors, non-clinical staff may participate if space allows

Engaging Teams through Positive Culture and Effective Feedback

Interactive workshop for small groups, CPD available, 3 hours.
Practise strategies for sustaining positive staff behaviours, responding to disruptive conduct, and establishing a respectful workplace culture. Develop skills to strengthen workplace relationships and improve overall team performance.
Relevant for entire healthcare team.
Medical college CPD available, others can self-report as appropriate.

Enhancing Patient Understanding – Health Literacy and Communication

Interactive workshop for small to large groups. 2 hours.
Explore warning signs that indicate people may struggle with interpreting health information and the effects of this problem. Develop strategies to improve patient understanding to ensure consent is informed, therapeutic outcomes are optimised, and consultations satisfy both patients and doctors.
Relevant for the entire healthcare team.
Medical college CPD available, others can self-report as appropriate.

Helping Colleagues Who Have Health Concerns Affecting Their Fitness to Practise

Interactive workshop for small groups, CPD available, 2 hours.
Develop skills to identify a co-worker who is struggling, raise concern in an effective and non-judgemental manner, and provide early support. Based on fictional case scenarios, group discussion, and role plays.
Relevant for entire healthcare team.
Medical college CPD available, others can self-report as appropriate.

Making Teams Work: Through Culture Communication and Conduct

Highly interactive, full day workshop for small groups, CPD available.
Enhance skills and practise strategies to encourage positive workplace interactions.
Discover how to cultivate a supportive team culture, approach a colleague who has health concerns affecting their fitness to practise, respond to unprofessional conduct, provide effective feedback, and lead appropriately.
Relevant for the entire healthcare team. Includes pre- and post-workshop exercises.
Medical college CPD available, others can self-report as appropriate.

Noteworthy: The How, What, Where and Why of Medical Documentation

Highly interactive workshop for small or large groups. 2.5hrs
Good record keeping is integral to patient care. Take our quiz about medical documentation, practise taking consultation notes, and share tips for creating good quality records. Topics covered include releasing medical records, retention and secure storage, what to include, and common problems.
Also relevant for Practice Managers.
Medical college CPD available, others can self-report as appropriate.

Online Communication for Medical Professionals

Highly interactive workshop for small to large groups. 2 hours.
Explore maintaining privacy and professionalism when using Facebook, YouTube, Twitter, educational discussion forums, doctor review websites, email, practice webpages, internet searches and blogs.
Relevant for the entire healthcare team.
Medical college CPD available, others can self-report as appropriate.