Help with your practice’s policies and procedures
Privacy Policy
Under Australian privacy law a practice must have a privacy policy which covers specific topics.Resources:
- OAIC Guide to developing an APP privacy policy
- AMA Sample privacy policy
- RACGP Privacy policy template for general practices (under Practice management)
IT Security
Medical practices hold sensitive information and need to be vigilant about IT and cyber security.Resources:
- MDA National Cyber resources
Complaints handling
A complaints handling policy can help you and your staff feel confident to respond to a complaint appropriately and to the complainant’s satisfaction. Staff should be trained so they understand the policy.Resources:
- MDA National Responding to complaints in your medical practice
- Dental Protection Handling complaints
Advertising
Medical practices’ advertising is subject to legal requirements. Prohibitions include testimonials about clinical services and the naming of prescription medication. Websites and social media are considered advertising.Human Resources
Documentation helps abide by legal requirements and can be invaluable if a dispute arises. Consider recruitment, employment contracts, job descriptions, salaries, leave, work health & safety (WHS), performance management, bullying & harassment, termination.Resources:
- RACGP General practice management toolkit: Managing people
- FairWork Small business
- Safe Work Australia WHS regulators’ contact information
Policy & Procedure Manual
Documented policies and procedures help with consistency, staff training, and evidence of your efforts to have appropriate systems in place. Policies and procedures should be specific, readily available to staff members, and updated regularly.Relevant topics may include:
- Appointment systems and triage
- Billing
- Patient follow-up systems
- Medical procedures performed by staff
- Human Resources
Resources:
- RACGP Policy and procedure templates
- Practice Assist The Tool Kit
The information and resources provided on this page contain generic information only and do not consider the particular facts relevant to any legal, financial or workplace issue. MDA National Members need to contact us for specific advice. We may also refer you to other professional services.
